Kirkland’s Reviews: Expert Opinions on Quality, Selection, Service

Ah, home decor. For some of us, there’s nothing quite like the excitement of playing interior designer and getting our living space to look “just so!”

If you love shopping for home goods, you might have come across a store called Kirkland’s.

Despite its understated storefront and logo, this store carries a wide variety of products. Kirkland’s also claims to offer them at a great price.

Is Kirkland’s worth checking out? This concise shopping guide and brand overview will help you decide!

Source: Tulsaworld.com

Source: Kirkland’s via Instagram

Their assortment of furniture and decor features a well-curated mix of styles. You’ll find simple designs that would fit in anywhere, some more modern structures, and classic vintage-inspired pieces for antique-lovers.

All in all, there’s enough variety at Kirkland’s that most people would find plenty of items that would accommodate their particular taste.

But beyond the products themselves, what do Kirkland’s customers have to say about this brand as a whole?

There are both pros and cons associated with shopping at Kirkland’s.

We’ll start with the positives that come up the most in Kirkland’s reviews. First and foremost, shoppers love discounts!

Not only does Kirkland’s hold storewide sales pretty often, but they also send out generous coupons to members of their mailing list.

Is an excellent sale a reason to give a store a try? The answer, for many customers, is “absolutely!”

Plus, who doesn’t love an excuse to get lost in a world of aesthetically pleasing decorations, essentials upgrades, and cute knick-knacks? Five-star reviews of Kirkland’s often gush over the appealing items and the sales they snagged.

Now for the negatives. Unfortunately, there are plenty of customers who have a terrible experience with Kirkland’s because of their poor customer support—whether in-person or online.

Many of the issues mentioned arise from online orders. Kirkland's shipping times often take too long.

Many also face frustration with Kirkland’s inflexible return policies.

What’s more, reviewers often report a lack of empathy from Kirkland’s employees when customers reach out with a problem of any kind. In general, reports of swiftly and pleasantly handled issues by Kirkland’s employees seem impossible to find.

Review sites like Sitejabber, Trustpilot, and Yelp are full of posts from unhappy Kirkland’s customers who warn onlookers to steer clear of the brand as a whole due to poor customer service.  

Source:Kirkland's via Instagram

If we’re to take away just one thing from Kirkland’s reviews online, it’s that you’re much more likely to have a good experience shopping in-store than shopping online and having products shipped to you.

So, if you have a coupon and live near a Kirkland’s location, you just might find a few items that would look perfect in your home.

However, do bear this in mind: if unpleasant customer service interactions tend to ruin your day, you might be better off shopping elsewhere.