Above all, Kirkland’s focuses on offering appealing home decor for every season, holiday, and occasion.
Kirkland’s stores specialize in wall decor, bed and bath accessories, kitchen accents, and more. You’ll also find various odds and ends that are easy to add to your cart, like festive dog food dishes and seasonal scented candles.
If you find your living space looking a bit drab, a stroll through Kirkland’s is bound to spark the imagination with a few effortless choices. You could end up choosing an artificial floral arrangement for the guest bathroom or the perfect throw pillow to add to your living room couch.
However, Kirkland’s merchandise goes beyond the finishing touches. They have a great furniture and lighting fixture selection, including complete table and chair dining sets and various chandelier styles.
Their assortment of furniture and decor features a well-curated mix of styles. You’ll find simple designs that would fit in anywhere, some more modern structures, and classic vintage-inspired pieces for antique-lovers.
All in all, there’s enough variety at Kirkland’s that most people would find plenty of items that would accommodate their particular taste.
But beyond the products themselves, what do Kirkland’s customers have to say about this brand as a whole?
Kirkland’s reviews and customer service
There are both pros and cons associated with shopping at Kirkland’s.
We’ll start with the positives that come up the most in Kirkland’s reviews. First and foremost, shoppers love discounts!
Not only does Kirkland’s hold storewide sales pretty often, but they also send out generous coupons to members of their mailing list.
Is an excellent sale a reason to give a store a try? The answer, for many customers, is “absolutely!”
Plus, who doesn’t love an excuse to get lost in a world of aesthetically pleasing decorations, essentials upgrades, and cute knick-knacks? Five-star reviews of Kirkland’s often gush over the appealing items and the sales they snagged.
Now for the negatives. Unfortunately, there are plenty of customers who have a terrible experience with Kirkland’s because of their poor customer support—whether in-person or online.
Many of the issues mentioned arise from online orders. Kirkland's shipping times often take too long.
Many also face frustration with Kirkland’s inflexible return policies.
What’s more, reviewers often report a lack of empathy from Kirkland’s employees when customers reach out with a problem of any kind. In general, reports of swiftly and pleasantly handled issues by Kirkland’s employees seem impossible to find.
Review sites likeSitejabber,Trustpilot, andYelp are full of posts from unhappy Kirkland’s customers who warn onlookers to steer clear of the brand as a whole due to poor customer service.
If you love to decorate, you’d be at home in a Kirkland’s store.
Their prices aren’t the lowest you could find—many customers comment that their products aren’t as cost-effective as discount stores like TJ Maxx or HomeGoods. But they do have a more extensive selection and more big-ticket items.
Kirkland’s offers good value, and it’s not common for customers to complain about the quality of their merchandise. However, we don’t recommend having fragile items delivered to your home from Kirkland’s.
Too many customers receive damaged merchandise, only to run into problems with Kirkland’s customer support team.
If we’re to take away just one thing from Kirkland’s reviews online, it’s that you’re much more likely to have a good experience shopping in-store than shopping online and having products shipped to you.
So, if you have a coupon and live near a Kirkland’s location, you just might find a few items that would look perfect in your home.
However, do bear this in mind: if unpleasant customer service interactions tend to ruin your day, you might be better off shopping elsewhere.
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