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Kirkland’s Reviews: Expert Opinions on Quality, Selection, Service
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Ah, home decor. For some of us, there’s nothing quite like the excitement of playing interior designer and getting our living space to look “just so!”
If you love shopping for home goods, you might have come across a store called Kirkland’s.
Despite its understated storefront and logo, this store carries a wide variety of products. Kirkland’s also claims to offer them at a great price.
Is Kirkland’s worth checking out? This concise shopping guide and brand overview will help you decide!
About the Kirkland’s brand
Kirkland’s has been around for quite a while. Carl Kirkland founded the store in 1966 as a discount home accessories shop. Today, Kirkland’s boasts 432 stores in 37 US states.
You can also find a full selection of Kirkland’s merchandise on their online shop, Kirklands.com.
If you’re a Costco member, the name Kirkland will sound very familiar. However, Kirkland’s is not to be confused with Costco’s private label brand called Kirkland Signature.
While Kirkland’s has the name of its founder Carl Kirkland, Costco named its brand after its corporate headquarters in Kirkland, Washington.
Source: Tulsaworld.com
What products can you find at Kirkland’s?
Above all, Kirkland’s focuses on offering appealing home decor for every season, holiday, and occasion.
Kirkland’s stores specialize in wall decor, bed and bath accessories, kitchen accents, and more. You’ll also find various odds and ends that are easy to add to your cart, like festive dog food dishes and seasonal scented candles.
If you find your living space looking a bit drab, a stroll through Kirkland’s is bound to spark the imagination with a few effortless choices. You could end up choosing an artificial floral arrangement for the guest bathroom or the perfect throw pillow to add to your living room couch.
However, Kirkland’s merchandise goes beyond the finishing touches. They have a great furniture and lighting fixture selection, including complete table and chair dining sets and various chandelier styles.
Source: Kirkland’s via Instagram
Their assortment of furniture and decor features a well-curated mix of styles. You’ll find simple designs that would fit in anywhere, some more modern structures, and classic vintage-inspired pieces for antique-lovers.
All in all, there’s enough variety at Kirkland’s that most people would find plenty of items that would accommodate their particular taste.
But beyond the products themselves, what do Kirkland’s customers have to say about this brand as a whole?
Kirkland’s reviews and customer service
There are both pros and cons associated with shopping at Kirkland’s.
We’ll start with the positives that come up the most in Kirkland’s reviews. First and foremost, shoppers love discounts!
Not only does Kirkland’s hold storewide sales pretty often, but they also send out generous coupons to members of their mailing list.
Is an excellent sale a reason to give a store a try? The answer, for many customers, is “absolutely!”
Plus, who doesn’t love an excuse to get lost in a world of aesthetically pleasing decorations, essentials upgrades, and cute knick-knacks? Five-star reviews of Kirkland’s often gush over the appealing items and the sales they snagged.
Now for the negatives. Unfortunately, there are plenty of customers who have a terrible experience with Kirkland’s because of their poor customer support—whether in-person or online.
Many of the issues mentioned arise from online orders. Kirkland's shipping times often take too long.
Many also face frustration with Kirkland’s inflexible return policies.
What’s more, reviewers often report a lack of empathy from Kirkland’s employees when customers reach out with a problem of any kind. In general, reports of swiftly and pleasantly handled issues by Kirkland’s employees seem impossible to find.
Review sites like Sitejabber, Trustpilot, and Yelp are full of posts from unhappy Kirkland’s customers who warn onlookers to steer clear of the brand as a whole due to poor customer service.
Conclusion
If you love to decorate, you’d be at home in a Kirkland’s store.
Their prices aren’t the lowest you could find—many customers comment that their products aren’t as cost-effective as discount stores like TJ Maxx or HomeGoods. But they do have a more extensive selection and more big-ticket items.
Kirkland’s offers good value, and it’s not common for customers to complain about the quality of their merchandise. However, we don’t recommend having fragile items delivered to your home from Kirkland’s.
Too many customers receive damaged merchandise, only to run into problems with Kirkland’s customer support team.
Source:Kirkland's via Instagram
If we’re to take away just one thing from Kirkland’s reviews online, it’s that you’re much more likely to have a good experience shopping in-store than shopping online and having products shipped to you.
So, if you have a coupon and live near a Kirkland’s location, you just might find a few items that would look perfect in your home.
However, do bear this in mind: if unpleasant customer service interactions tend to ruin your day, you might be better off shopping elsewhere.
