The Luxury Closet is an online boutique that is based in Dubai. They sell high-end, designer items from various designer brands, including Hermès, Gucci, Dior, and many others.
The Luxury Closet does not just sell clothing. You can complete your entire wardrobe with the products sold at The Luxury Closet! They sell clothing, handbags, watches, fine jewelry, and shoes.
Their luxury items are previously owned, which is why The Luxury Closet sells them at discounted prices.
If you are concerned about the items being legitimate designer products, you can rest at ease. The Luxury Closet has an assembly of professional authenticators who ensure that the items sold are 100% genuine.
The first step is to submit a form with pictures of the item you would like to sell. Next, The Luxury Closet will send you a quote with their suggested price for the item.
After you approve the price, you can then ship the item to their base in Dubai, where they will clean the item, photograph it, and list it.
Once a customer purchases the product you are selling, you will receive payment for the item. The Luxury Closet deducts a commission fee of between 15% and 35%.
Buying from The Luxury Closet works about the same as buying online from most websites.
They offer free shipping on all orders and allow three days after receiving the delivery to request a return.
If purchasing from their website outside of the Gulf Cooperation Council, be aware that you may be charged a customs fee or a value-added tax (VAT). The Luxury Closet cannot determine that cost before the purchase, and the customer must pay these fees when the package arrives in the country.
The Luxury Closet also has a pop-up store in Dubai where each guest can browse through products and enjoy a luxurious shopping experience.
The Luxury Closet has a reward program called TLC cash.
For qualifying purchases made on the website, the customer is given a TLC cash reward that can be applied to an order with The Luxury Closet at a later date. The cash reward is not actual cash and cannot be used outside of The Luxury Closet.
They also have a refer and earn program. Customers who are already TLC members can refer others to The Luxury Closet and receive a TLC cash reward after the referred customer’s first purchase.
What customers say about The Luxury Closet
Overall, The Luxury Closet has positive reviews online.
On Trustpilot, The Luxury Closet has a total of four stars for an overall rating of “great.” This was based on an impressive 1,152 reviews. The majority of users were extremely pleased with their purchase and the customer service of The Luxury Closet.
However, a few users thought the customs fees and VAT were frustrating and expensive. It is important to remember that these are not issues The Luxury Closet is responsible for since they cannot determine customs fees and VAT for each specific item and country.
The Luxury Closet had a solid 4.5 stars on Knoji. Customers were overall very satisfied with their purchases and felt the customer service was fantastic. This was based on 38 reviews.
The final verdict on The Luxury Closet
Overall, The Luxury Closet appears to be a well-regarded, trustworthy company that offers excellent customer service and genuine luxury items.
So if you want that beautiful bag or fine jewelry, The Luxury Closet seems like a great place to shop from.