Shipping / Returns / Exchanges - Blush and Bar

Shipping / Returns / Exchanges

U.S. SHIPPING & HANDLING:

We offer free ground shipping on all U.S. orders totaling $59 or greater via USPS, DHL UPS and/or FedEx. Orders being shipped to P.O. Boxes, APOs and FPOs ship via USPS. When your order ships, we will email you a shipping confirmation with tracking information.

PROCESSING TIME:

We process and ship orders from our warehouses in Lafayette, Indiana and/or Columbus, Ohio, Monday through Friday, except for federal holidays. Our warehouse is closed on Saturdays and Sundays.

Orders with Expedited or Overnight Shipping, placed before 3 pm EST/USA, Monday through Friday, will be shipped same day. If placed after 3 PM EST/USA, these orders will ship the following business day.

PLEASE NOTE: Friday orders with overnight shipping or expedited shipping, placed after 3 PM EST/USA, will not ship until the following Monday, if this is not a US government holiday.

Orders with standard shipping are usually processed within 1-2 business days, pending any out of stock issues which may arise between the time your order is placed, and the time we process your order for shipping.

Orders with standard shipping placed after 3 PM EST/USA on Fridays will ship out by Tuesday, pending order volumes.

Normal shipping takes place within 1-2 business days from the date the order is placed, pending any staffing limitations with our fulfillment team, based on Covid-19 restrictions.

Note: we do not ship on Saturdays or Sundays due to facility closures for routine Covid related cleaning.

Orders shipped with standard shipping typically arrive at U.S. addresses within 5-9 business days (M-F), from the purchase date. However, we have seen some instances with delays in delivery due to issues facing USPS.

If your order has already shipped and your shipping address was entered incorrectly, a $12 fee will be assessed on any refund request, or charged to cover the cost of re-shipping your order once it has been returned-to-us.

Please note: all address information is entered by the customer, and is the responsibility of the customer to confirm and review once order confirmation emails are sent.

Your prompt notification to us at: care@blushandbar.com, may timely correct any address errors prior to shipping to avoid any delivery issues.

Shipping cut off time is 3 PM EST/USA, Monday through Friday.

INTERNATIONAL SHIPPING:

When ordering from outside of the United States of America, you ("recipient") are responsible for assuring the product can be legally imported to your destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject and is responsible for all import taxes, customs duties and fees, which are imposed by the recipient's home country, once a shipment reaches the recipient's country.

Blush and Bar is not responsible for any import taxes, customs duties and fees, nor can Blush and Bar predict what they may be.

Any additional charges for customs clearance are responsibility of the recipient and must be paid by the recipient.

Customs, duties, and taxes are non-refundable: If a shipment is refused because of unexpected import fees, the order will not be eligible for a full refund.

Shipping charges will will be deducted from any refund amount for a refused shipment returned to us.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.


RETURNS:

Blush and Bar provides via email, a free pre-paid, pre-addressed return shipping label with every qualifying U.S. order within 60 days of the original order's delivery date, where no damage or warranty issues exist with every piece in an order.

We happily accept returns of all merchandise that is complete, undamaged, and with all original boxes / packaging within 60 days of the delivery date for a full refund.

If you are requesting a refund for damage or defects, we will accept this within 60 days of the date of delivery of your order. 

If you experience issues with your items post 60 days from the date of delivery, please email us at: care@blushandbar.com, and we can advise further based on your specific circumstances. 

Due to Covid-19, we have made some exceptions due to delays in deliveries. It is best to contact us directly to discuss your specific needs.

Items requested to be refunded for damage, defects, or warranty issues do not have to be returned to us. Our goal is to make this as easy as possible.

However, if your items are being returned for any reason other than a defect or damage, you will be required to return all items you are seeking a refund for.

If an entire order is being refunded, we require the free item to be returned as well, with all packaging and boxes, as if this item was a paid item.

Please be sure to include all promotional items / free gifts with your return, or your refund will be adjusted to deduct the retail value of the gift(s). Missing boxes and packaging will result in a restocking fee of $10 per item, deducted from any refund or credit requested.

If you are keeping at least one paid item from your order, please keep your free item- this will fulfill the terms of the free item promotion. (Receive a free item with a paid item- 1 per order).

Please allow up to 3 business days for your return to be processed once it is received.

We require tracking information to be provided once you have shipped your return back to us.

If tracking is not provided, we are not responsible for lost packages or for issuing a refund for your order if we cannot verify receipt of your package.

Business hours are Monday-Friday, 9 am to 5 pm EST/USA, except for US Holidays.

Return processing begins after your package is delivered to us, and we are able to visit our office for our mail. We retrieve mail M/W/F, after mail delivery for that day, and process most returns and exchange that same day.

This is our process while remote working during Covid-19, and will be updated in the future should circumstances change.

For any inquiries concerning returns or exchanges, please contact customer service via email: care@blushandbar.com.

 

EXCHANGES:

We offer one FREE resizing of your ring within 30 days of the date you receive your order.  We will provide a prepaid shipping label via email, for your convenience, upon request.

Ifyou are beyond the free 30-day resizing period, we would still be happy to perform the resize for you, however, you will be responsible for returning the original item to us with tracked shipping required.

When exchanging any items, we require all original packaging, inserts, and boxes to be returned to us in new condition. A nominal restocking fee of $10 per item will be assessed for items sent for exchange without the proper packaging, or with damage to packaging. Please pack items to insure against damage during shipping.

Exchanges may be delayed if items are low or out of stock, and we will email you with an update if warranted.

 

Need to make a return or exchange? Visit our Return Center